What is a recurring donation?: A recurring donation is a great way of supporting a child over time. Instead of making a one-time donation, you provide credit card information and we automatically charge your card in the specified amount each month.
Can I change the frequency of my recurring donations?: Unfortunately, at the present time, our system is only able to make monthly recurring donations. We hope to add this enhancement in the future.
What if I want to change the amount I am giving through my monthly recurring donation? : Through your DonorBox profile, you can easily change the amount of your donation.
I need to change the credit card I am using for my recurring donation. How do I do that?: Go through your DonorBox profile, select the “Recurring Donation” tab, and “Edit/Update Billing Info.” You can enter new credit card/billing information here.
Will I receive a receipt that I can use for tax purposes when my credit card is charged each month?: When you become a sponsor you will get a welcoming email from us in which you will find information for how to access your Donor Portal. The Portal is a way in which you can view and track all your donations and issue tax receipts on your own. You can create tax receipts for individual donations or do it for an annual consolidated receipt, it’s up to you and you will have control to do it all from your computer at any time.
Can I set up a recurring donation using my PayPal account?: Yes, you can choose to use PayPal on the donation form.
Can I give a “recurring” gift – set up a recurring donation in honor of someone else? Yes, you can – simply indicate “make this donation a gift” when you check out and follow the prompts to enter the gift recipient’s name so we can send them a card and let them know that you’ve contributed in their honor. Each month, we will charge your credit card for your monthly donation, but we will not send a card every month.
How do I stop my recurring donation?: Ongoing support is important to the continuity of our programs, so we encourage donors to continue to contribute to projects over time. If you must cancel your recurring donation, you can do so from your Donor Portal or by visiting your Donorbox account at www.donorbox.org and selecting the Recurring Donation tab